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RETURN POLICY
We at SpyTechOutlet strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific SpyTechOutlet product page. All returns, refunds, or exchanges must be approved by SpyTechOutlet before any products are returned. We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact support@spytechoutlet.com or call us Toll Free at (877) 544-2037 before placing an order. All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by SpyTechOutlet before product(s) is returned. All products must be returned in the original packaging. SpyTechOutlet will replace, refund, or credit your account for returned product(s) at SpyTechOutlet's discretion. *Special exceptions may be made on a case by case basis determined by SpyTechOutlet. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from SpyTechOutlet. Any return must be authorized by a representative of SpyTechOutlet and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from SpyTechOutlet. No returns will be authorized after five (5) BUSINESS days of receipt of product(s) by the customer. SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM SPYTECHOUTLET WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S). BACKORDER POLICY If an item is on backorder after you have placed an order with us, we will notify you through e-mail. SpyTechOutlet will do our best to communicate supply issue in a timely manner and ask that customers work with us to ensure customers satisfaction. SALES TAX: All orders shipped to a Pennsylvania state address require the payment of 6% sales tax as reflected on the order form. It is the buyer's responsibility to pay the applicable sales tax and that by placing an order with us the buyer agrees to pay all applicable sales tax. LEGAL DISCLAIMER: It is the responsibility of the Buyer, not SpyTechOutlet.com its subsidiaries, officers or partners, to ascertain and obey all applicable local, state, international and federal laws in regard to possession and use of any of our products. Consult your attorney regarding local, state, international and federal laws before ordering. By placing an order, the buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. SpyTechOutlet.com its subsidiaries, officers or partners will not be responsible for the misuse, illegal use or inability to use our products. SHIPPING POLICIES We offer FREE UPS GROUND SHIPPING on all orders over $125. Returned items that qualified for Free Ground Shipping will be charged the cost of shipping the product to you. SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. We ship all packages Direct Signature Required and Insured unless otherwise requested. Most UPS orders received by 3:00 EST will be processed that day. We ship with UPS to better track your shipment. SpyTechOutlet is not responsible for any item returned due to no signer, lack of claim, collection, receipt, payment or any other reason there to. Please do NOT use P.O. Box addresses for your shipping address. UPS will NOT deliver packages to a P.O. Box WHEN YOU CAN EXPECT TO RECEIVE YOUR ORDER: Orders placed before 3:00pm Eastern Time Monday-Friday that are shipping Next Day Air, 2nd Day Air or 3-Day Select will ship the same day. Orders placed after 3:00pm Eastern Time requesting these shipping options will ship the next business day. UPS does not deliver packages on weekends unless you selected Next Day Air Saturday Delivery. In addition, UPS does not deliver packages on Holidays. NEXT DAY AIR: UPS does not deliver packages on weekends except for Next Day Air Saturday Delivery. If you are placing an order after 3:00pm on a Thursday requesting Next Day Air and you want your order delivered on Saturday, please indicate in the "Comment" section of our order form that you want Saturday Delivery. UPS charges an extra $12.50 for this service and this will be added to your shipping charges. ORDER TRACKING: After your order has shipped, we will email you the UPS tracking number. If you do not have your UPS tracking number available, you can track your order on our web site by going to Order Tracking. Shipping charges are based on the weight of the item(s) ordered, shipping method selected and delivery destination. Your shipping charges are downloaded directly from UPS at the time you place your order to assure accuracy. We do not make a profit on shipping charges. If a customer provides us with an incorrect shipping address and we are assessed additional charges by UPS, we will charge the customer's credit card for the additional charges. If your shipping address is entered incorrectly, UPS charges a correction fee of $5.00 for ground and $10.00 for express packages. This fee will be billed to your credit card to cover the cost. DAMAGED GOODS POLICY WARRANTY: SpyTechOutlet stands behind all products sold. We guarantee all SpyTechOutlet products to be free of defects in workmanship and material for 90 days after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration. All new Products are sold with the Manufacturer's Limited 1 YEAR Warranty. All warranty coverage starts from the date the product was purchased. Proof of Purchase may be requested by SpyTechOutlet. SpyTechOutlet will determine if the item is in fact defective upon receipt and inspection, at no time can any item be replaced before the item in question is returned and inspected. If the item shows signs of misuse, abuse or failure to follow instructions it will not be accepted for warranty consideration. Items returned, that are being claimed as defective or damaged, WILL BE SUBJECT to a 15% restocking fee if they are found to be in working order. TERMS OF USE STATEMENT: You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. |
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It is the user's responsibility to insure that conversations are only recorded in accordance with the law of the jurisdiction where the equipment is utilized.